Dreams Sands Cancun Resort & Spa, a popular beachfront destination in Cancun’s Hotel Zone, has faced multiple incidents in recent years that have raised concerns about guest safety and resort management.(
Fire Incident: October 31, 2021
On October 31, 2021, a significant fire broke out on the ninth floor of Dreams Sands Cancun. Approximately 650 guests and staff were evacuated, and nearly 30 individuals were rescued from elevators and suites by firefighters. Reports indicated that some guests had to break windows to access fresh air while awaiting rescue. The fire was reportedly caused by an elevator system failure . Fortunately, there were no reported injuries or fatalities.(
Guest Experiences and Maintenance Issues
Guests have shared mixed reviews regarding their stays at the resort. Some reported issues such as sewage odors, ceiling leaks, and stained linens in their rooms . Others highlighted concerns about cleanliness, outdated facilities, and poor maintenance. One guest recounted a distressing experience where they were unable to access their room due to a malfunctioning lock and faced resistance from staff when attempting to leave the resort .
Aggressive Guest Charges
In March 2024, a guest reported an incident where hotel staff demanded a $100 fee after their child accidentally broke a table in the lobby. The staff allegedly threatened to involve the police if the fee was not paid immediately, leading to a negative experience for the family .
Conclusion
While Dreams Sands Cancun offers a prime location and beachfront access, recent incidents and guest reviews suggest that the resort may face challenges in areas such as safety protocols, maintenance, and customer service. Potential guests should consider these factors and conduct thorough research before booking their stay.
